Tools Toys Games Return Policy

At Tools Toys Games, we strive to ensure you are completely satisfied with your purchase. If you need to return an item, please follow our return policy guidelines:

1. Eligibility for Returns:

  • Return Window: You may return most items within [number] days of receipt for a full refund or exchange.
  • Condition: Items must be unused, in their original packaging, and in a resellable condition. Certain products, such as personalized or clearance items, may not be eligible for return.

2. Initiating a Return:

  • Return Request: To start a return, contact our customer support team at [contact information] or visit our website’s return section.
  • Return Authorization: Obtain a Return Merchandise Authorization (RMA) number and return instructions from our support team before sending the item back.

3. Return Shipping:

  • Shipping Costs: Return shipping costs are generally the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).
  • Return Label: We may provide a prepaid return shipping label for eligible returns. Instructions for using the label will be included with your RMA number.

4. Processing Returns:

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
  • Refunds: Refunds will be processed to the original payment method within [number] business days after the return is approved. If you exchanged an item, the new item will be shipped once the returned item is received.

5. Exchanges:

  • Exchange Process: If you wish to exchange an item, please request an exchange through our customer support team. You may need to return the original item and place a new order for the replacement.

6. Damaged or Defective Items:

  • Report Issues: If you receive a damaged or defective item, contact us immediately at [contact information]. We will arrange for a replacement or a full refund, including any return shipping costs.

7. Customer Support:

  • Assistance: For any questions about our return policy or to start a return, please contact our customer support team at [contact information]. We are here to assist you and ensure a smooth return process.

Thank you for choosing Tools Toys Games. We appreciate your business and are committed to your satisfaction.